FAQs

We provide friendly and prompt customer support through email, WhatsApp, and phone. Whether you need help with sizing, tracking your order, or styling advice, our team is here to assist you every step of the way.

Sometimes, we ship items separately to ensure faster delivery or due to stock availability. If part of your order is missing, please check your email for multiple tracking numbers. Still concerned? Contact our support team—we’re happy to help!

We’re sorry to hear that! If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging. Our team will review the issue and arrange a replacement or refund as soon as possible.

Yes, we offer exchanges for size or product issues within 7 days of delivery. The item must be unused, with tags intact. To initiate an exchange, contact our support team with your order details—we’ll guide you through the process.

First, double-check that the code is entered correctly and hasn’t expired. Some codes may have minimum purchase requirements or apply to specific products only. If it still doesn’t work, reach out to our support team—we’ll be happy to assist!

Yes, you can choose express shipping at checkout for faster delivery. If you’ve already placed your order, contact us immediately with your order number—if it hasn’t shipped yet, we’ll try our best to upgrade the shipping for you.